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Trust & Safety Center

What’s Private, What’s Shared, and What You Control

Sharing in Clear Couples isn’t one setting — it depends on which part of the app you’re using. This page goes feature by feature, including the cases that depend on your choices.

The three states

  • Private to you

    Records held against your own account: your sign-in credentials, the notes you attach to a rating, your Relationship Readiness assessment, your reminder preferences, and any AI report you generate.

  • Shared with your partner

    Your couple space: rating cycles and scores, where you see things differently, goals, agreements, check-ins, progress and trends.

  • Shared with your permission

    A counselor — only after you link one from the therapist directory. A retreat facilitator — only at the privacy level you choose when you join a retreat.

Different information follows different rules — that’s why the matrix below lists them one by one.

Understand Privacy & Sharing

Privacy & sharing, item by item

“Conditional” means it depends on a choice you make — a partner invitation, a linked counselor, or the privacy level you pick at a retreat. We haven’t flattened those into a simple yes or no.

  • Profile information

    Name, photo, email on your account

    Private to me
    Partly

    Stored on your account and used for sign-in and invitations.

    Connected partner
    Yes

    Your name and photo appear in your couple space.

    Professional / facilitator
    Yes

    A counselor you link sees your name.

    My control
    Edit your name and photo in your profile.

  • The scores you submit in a rating cycle

    Your own answers in a check-in

    Private to me
    Yes

    Recorded under your account.

    Connected partner
    Yes

    You each see the other’s scores in your shared results.

    Professional / facilitator
    Yes

    Visible to a counselor linked to your relationship.

    My control
    Both partners complete a cycle; leaving or deleting the relationship ends sharing.

  • Notes you attach to a rating

    Anything you type alongside a score

    Private to me
    Yes

    Held with your account.

    Connected partner
    No

    Not shown in the shared results view.

    Professional / facilitator
    Yes

    Visible to a counselor with access to your relationship’s ratings.

    My control
    Add notes knowing who currently has access.

  • Combined cycle results

    Overall score, category scores, strengths, growth areas

    Private to me
    Yes

    Yours as much as your partner’s.

    Connected partner
    Yes

    Shared in your couple space.

    Professional / facilitator
    Conditional

    Yes for a linked counselor. A facilitator sees it only if your couple chose full sharing at a retreat.

    My control
    Deleting the relationship removes the couple space.

  • Where you see things differently

    Perception gaps between partners

    Private to me
    Yes

    Held in your couple space.

    Connected partner
    Yes

    Built from both sets of scores.

    Professional / facilitator
    Yes

    Visible to a linked counselor.

    My control
    Same as combined results.

  • Goals

    Shared goals for your relationship

    Private to me
    Partly

    You keep the goals you create.

    Connected partner
    Yes

    Shared in your couple space, including who created each goal.

    Professional / facilitator
    Yes

    Visible to a linked counselor.

    My control
    Add, edit and complete your own goals.

  • Agreements

    Commitments you both sign

    Private to me
    Partly

    You sign as yourself.

    Connected partner
    Yes

    Both partners see and sign the same agreement.

    Professional / facilitator
    Yes

    Visible to a linked counselor.

    My control
    You sign only when you choose to.

  • Check-ins and cycles

    The rhythm of your ratings

    Private to me
    Yes

    Recorded in your couple space.

    Connected partner
    Yes

    Shared.

    Professional / facilitator
    Yes

    Visible to a linked counselor.

    My control
    Choose when to start a cycle, or turn reminders off.

  • Progress and trends

    How things change over time

    Private to me
    Yes

    Held in your couple space.

    Connected partner
    Yes

    Shared.

    Professional / facilitator
    Yes

    Visible to a linked counselor.

    My control
    Deleting the relationship removes the couple space.

  • AI deep-dive report

    Generated when you ask for it

    Private to me
    Yes

    Produced for you in your session; not saved as a shared record.

    Connected partner
    No

    Not stored in your couple space.

    Professional / facilitator
    No

    Not shared.

    My control
    Generate it only when you want it.

  • Relationship Readiness responses and scores

    Your individual assessment

    Private to me
    Yes

    Tied to your account.

    Connected partner
    Conditional

    If you invite a partner and you both finish the assessment, a couple report shows each partner’s overall score and the biggest differences between you.

    Professional / facilitator
    No

    Not visible to counselors.

    My control
    Choose whether to invite a partner.

  • Retreat participation

    Your privacy choice when joining

    Private to me
    Conditional

    Recorded for your couple when you join.

    Connected partner
    Yes

    Your partner joins with you.

    Professional / facilitator
    Conditional

    Anonymous: the facilitator sees aggregate numbers only — no names, no individual scores. Full: the facilitator sees your couple name, scores and growth areas.

    My control
    Choose anonymous or full when you join.

  • Counselor connection

    Which professional is linked

    Private to me
    Partly

    Recorded on your relationship.

    Connected partner
    Yes

    Both partners can see which counselor is linked.

    Professional / facilitator
    Yes

    That counselor can view your relationship data.

    My control
    Link or unlink at any time in Find a Therapist.

  • Account and sign-in details

    Email, password, sessions

    Private to me
    Yes

    Held against your account only.

    Connected partner
    No

    Not shared.

    Professional / facilitator
    No

    Not shared.

    My control
    Manage in Settings; request deletion through support.

What can my partner see?

When you connect

You invite a partner with an invitation code or email. Until they accept with their own account, the relationship stays pending and no shared results exist.

What becomes visible

Your couple space: rating cycles and the scores you each submit, where you see things differently, goals (including who created each one), agreements, check-ins, progress and trends.

What stays private

Your sign-in details, your reminder preferences, the notes you attach to a rating (not shown in the shared results view), your own Readiness assessment, and any AI report you generate.

Your level of control

You choose whether to invite a partner, whether to link a counselor, and your privacy level at a retreat. Inside an active couple space there is no per-item switch — results, goals and agreements belong to the space. Worth knowing before you record something.

If you disconnect

Leaving a relationship means you lose access to that couple space; the partner who remains keeps the relationship and its history. If the creator deletes it, the couple space is removed for both partners. Either way, anything your partner has already read, exported or screenshotted can’t be recalled — results can be exported from the Results page.

You’re in control of your consent

Clear Couples asks for consent in five different places. They aren’t the same thing, so they’re listed separately.

  • Creating an account and choosing a module

    When you start, you complete a consent step that records your acceptance of the Terms of Service and Privacy Policy, along with acknowledgements that Clear Couples is not therapy or counseling and that insights are generated from your own input and may not be fully accurate. The Readiness module also records a data-sharing acknowledgement.

  • Connecting a partner

    A partner joins only by accepting your invitation with their own account. Until they accept, the relationship stays pending and no shared results are created.

  • Sharing with a counselor

    You link a counselor yourself from the therapist directory, and the app tells you they will be able to view your relationship data. You can unlink at any time. A counselor cannot link themselves to you.

  • Sharing with a retreat facilitator

    Joining a retreat asks you to choose a privacy level — anonymous insights or full disclosure. The retreat Terms require facilitators to respect the level each couple grants.

  • AI and platform improvement

    There is no separate switch inside the app for this. Using your data to improve the platform and refine internal models is covered by the Privacy Policy you accept when you create your account — see AI & your data.

Changing your mind

What you can revoke, how, and what actually happens afterwards.

Counselor access

How
Unlink the counselor in Find a Therapist.
Afterwards
Their access to your relationship data ends immediately. What they already saw can’t be un-seen.

Your place in a relationship

How
Leave the relationship in Settings.
Afterwards
You lose access to that couple space. The partner who remains keeps the relationship and its history.

The couple space itself

How
The relationship creator can delete it in Settings.
Afterwards
The couple space is removed for both partners and is no longer available in the app.

Retreat privacy level

How
There is no in-app switch today — contact support.
Afterwards
We raise the request with your facilitator, who is required to honour withdrawal requests under our Terms.

Your account and personal data

How
Request deletion through support.
Afterwards
Handled as described in the Privacy Policy: deleted or anonymized within a reasonable timeframe, with limited data kept where the law or fraud prevention requires it.

Worth repeating

Revoking access stops future access. It doesn’t remove what someone has already seen, saved or exported.

If you work with a counselor

How a counselor gets access

You browse the therapist directory and link a counselor to your relationship yourself. The confirmation screen tells you exactly what that means: they’ll be able to view your relationship data. A counselor can never link themselves to you.

What a linked counselor can see

Your relationship’s ratings (including the notes attached to them), rating cycles and scores, goals and trends. Both partners can see which counselor is linked.

What counselors don’t get

Your Relationship Readiness assessment, your account and sign-in details, and your reminder preferences.

Ending it

Unlink a counselor at any time in Find a Therapist. Their access ends immediately.

Counselors and therapists in the directory are independent professionals. Clear Couples doesn’t provide their services, and working with one is separate from your Clear Couples subscription.

Clear Couples for professionals

If you join a retreat

How a retreat works

A facilitator creates a retreat and shares a code or link. Couples join with their own Clear Couples accounts.

Anonymous participation

You share aggregate insights only. The facilitator sees participation and combined insight data — not your names and not your individual scores. The facilitator dashboard states this explicitly when a couple has chosen anonymity.

Full disclosure

You allow the facilitator to view your couple’s name, scores and growth areas so they can give you tailored support during the retreat.

What other couples see

Nothing. Retreat views are built for the facilitator — participating couples can’t see each other’s data. Your partner is in the retreat with you.

Changing your retreat privacy choice

There is no in-app switch to change your privacy level after you join. Contact support@clearapplegroup.com and we’ll raise it with your facilitator, who is required by our Terms to honour withdrawal requests.

What happens to my data?

Storage, retention and deletion — including the parts our policies deliberately don’t pin to a number.

Where your information lives
In the cloud database behind the app. Clear Couples is built and hosted on the Base44 platform, which provides hosting, database, sign-in and file storage. Card payments are handled by Stripe — we don’t store full card details.
How long it is kept
As long as your account is active, as needed to provide the service, and as long as the law, security or operations require. Anonymized or aggregated data may be kept indefinitely for analytics and platform improvement.
Deleting a relationship
You can delete a relationship in Settings, which removes the couple space. Individual records you created under your own account are handled through the account deletion route below.
Deleting your account
Request it by emailing support@clearapplegroup.com. The Privacy Policy says personal data will be deleted or anonymized within a reasonable timeframe, with some data retained if required for legal, fraud-prevention or operational reasons.
Exact periods and backups
The Privacy Policy does not state exact retention periods or backup schedules, and we haven’t invented them here. If you need detail we don’t publish, contact support.

Deletion isn’t instant, and it isn’t total

The Privacy Policy says personal data will be deleted or anonymized within a reasonable timeframe, with some data retained where the law, fraud prevention or operations require it. Exact periods and backup schedules aren’t published, and we haven’t invented them here. If you need that level of detail for your own decision, contact support.

Privacy questions

The legal details

This Center explains our practices in plain language. It doesn’t replace the legal documents — the Privacy Policy and the Terms of Service stay the complete and authoritative versions.

Questions about privacy, your data or anything on this page? Email support@clearapplegroup.com.