How AI uses relationship information — and where we draw the line.
Clear Couples uses technology, including AI where implemented, to help turn relationship information into understandable and actionable insights. We believe you should be able to see what AI processes, why it processes it, how that information is handled, and what AI should never be relied upon to do.
What this page is
Six questions, answered directly. Each one links to the detail below.
Three things: it writes a Deep Dive report from your rating data, it writes coaching tips from your Readiness results, and it answers questions in the in-app support guide. Nothing else in Clear Couples uses AI.
See the detailScores, category results, trends, gaps between you, your ranked priorities and your relationship’s name — plus the messages you type in the support guide. Not the notes you attach to ratings, not your goals or agreements, and not your Readiness answers question by question.
See the detailClear Couples may use data to improve and refine its features and internal models, as the Privacy Policy states. The app itself doesn’t train or fine-tune the third-party models it uses. Whether the AI service that processes a request learns from it isn’t documented in the app yet — we’re confirming that, and we won’t guess.
See the detailDeep Dive reports and coaching tips aren’t stored at all — they exist only on the page you generated them on. Support guide conversations are stored with your account. How the AI service handles the request itself isn’t documented yet — we’re confirming that.
See the detailA limited number of administrators can access app data as needed to operate and support the service — including stored records such as your couple space and your support guide conversations. They can’t review your Deep Dive report or coaching tips, because those are never stored. Whether AI-service staff can see a request is being confirmed.
See the detailIt won’t diagnose or treat anything, won’t act as a therapist, won’t decide who is right, won’t guarantee outcomes, and won’t handle crises or emergencies.
See the detailThree features in Clear Couples use AI. They’re listed here in full — if a feature isn’t on this list, it doesn’t use AI.
Couples module — on the Insights page
To turn your rating cycles into something you can actually use: patterns sitting underneath the scores, open-ended conversation starters, what’s going well, and one priority to focus on next.
When it runs: Only when you press “Generate My Report”. Nothing is generated automatically.
What it produces: A report shown on that page. It isn’t saved anywhere.
Readiness module — on your dashboard
To suggest four practical tips based on the categories where you scored lowest and the growth areas already identified in your assessment.
When it runs: Only when you press “Generate My Coaching Tips”.
What it produces: Four short tips shown on your dashboard. They aren’t saved.
The chat bubble available inside the app
To answer questions about using Clear Couples and understanding your results.
When it runs: Only when you open the chat and send a message.
What it produces: A reply in the chat window. Conversation history is stored with your account.
You ask
You press “Generate My Report”, “Generate My Coaching Tips”, or send a message in the support guide. Nothing happens before that.
Clear Couples gathers the data
The scores, trends, gaps and priorities listed above. Your notes, goals, agreements and Readiness answers are left out.
The request goes to an AI service
A third-party AI service processes the request through the platform that hosts Clear Couples.
The analysis comes back
The AI service returns an analysis — a report, coaching tips, or a chat reply.
Clear Couples shows it to you
It appears on your screen. Reports and tips aren’t stored; support guide conversations are kept as conversation history.
What isn’t AI
Item by item, the information AI features can receive, why, and when. “No” means it is never part of an AI request.
| Information type | Used by AI? | Why | When |
|---|---|---|---|
| Your cycle scores | Yes | They’re the main input for a Deep Dive report. | Only when you press “Generate My Report”. |
| Category and area scores | Yes | So the report can see which parts of your relationship are strong or strained. | Only when you press “Generate My Report”. |
| Trends over time | Yes | Combined averages per area across your cycles, so patterns and repeating lows can be spotted. | Only when you press “Generate My Report”. |
| Where you see things differently | Yes | Your biggest perception gaps, so the report can point at the conversations worth having. | Only when you press “Generate My Report”. |
| Top strengths and growth areas | Yes | Already calculated from your results; they shape what the report celebrates and what it flags. | Only when you press “Generate My Report”. |
| Your relationship’s name | Yes | So the report can refer to your relationship naturally. | Only when you press “Generate My Report”. |
| The priorities you ranked in your settings | Yes | So the report leans toward what matters most to you rather than treating everything equally. | Only when you press “Generate My Report”. |
| How many cycles you’ve completed | Yes | So the report can judge whether there’s enough history to talk about a trend. | Only when you press “Generate My Report”. |
| Notes you attach to a rating | No | Your notes are never part of an AI request. | Never. |
| Goals and their descriptions | No | Goals aren’t part of any AI feature. | Never. |
| Agreements and their text | No | Agreements aren’t part of any AI feature. | Never. |
| Your Readiness answers, question by question | No | Only the resulting scores, growth areas and stage are used — not your individual answers. | Never. |
| Your Readiness category scores | Yes | They identify the weakest categories the coaching tips should address. | Only when you press “Generate My Coaching Tips”. |
| Your Readiness growth areas | Yes | They give the tips a direction. | Only when you press “Generate My Coaching Tips”. |
| The stage you selected during Readiness onboarding | Yes | So the tips match where you say you are — dating, engaged, preparing, and so on. | Only when you press “Generate My Coaching Tips”. |
| Messages you type in the support guide | Yes | The guide needs your question in order to answer it. | Each time you send a message. |
| The name of the page you’re on | Yes | So the guide gives page-relevant help instead of asking you what screen you’re looking at. | When you open the chat and when you send a message. |
| Your name, email or photo | No | No AI feature receives your account details. | Never. |
| Counselor or professional information | No | No AI feature reads counselor or professional data. | Never. |
| Retreat information | No | No AI feature reads retreat or facilitator data. | Never. |
| Payment or subscription details | No | Payments are handled separately and are never part of an AI request. | Never. |
They’re the main input for a Deep Dive report.
So the report can see which parts of your relationship are strong or strained.
Combined averages per area across your cycles, so patterns and repeating lows can be spotted.
Your biggest perception gaps, so the report can point at the conversations worth having.
Already calculated from your results; they shape what the report celebrates and what it flags.
So the report can refer to your relationship naturally.
So the report leans toward what matters most to you rather than treating everything equally.
So the report can judge whether there’s enough history to talk about a trend.
Your notes are never part of an AI request.
Goals aren’t part of any AI feature.
Agreements aren’t part of any AI feature.
Only the resulting scores, growth areas and stage are used — not your individual answers.
They identify the weakest categories the coaching tips should address.
They give the tips a direction.
So the tips match where you say you are — dating, engaged, preparing, and so on.
The guide needs your question in order to answer it.
So the guide gives page-relevant help instead of asking you what screen you’re looking at.
No AI feature receives your account details.
No AI feature reads counselor or professional data.
No AI feature reads retreat or facilitator data.
Payments are handled separately and are never part of an AI request.
The pattern behind the list
This question has two halves, and most products blur them together: what Clear Couples may do with your information, and what the AI service may do with it.
Yes — and we won’t soften it. The Privacy Policy states that data including relationship inputs, responses and usage behaviour may be used to improve the accuracy and relevance of insights, enhance algorithms and analytics, and develop, train and refine internal models and AI-driven features, using aggregated, anonymized or de-identified data where possible, and never in a way that publicly identifies you. That is the policy you accepted when you created your account.
No. The AI features send one request with the data listed above and display the reply. There is no training pipeline, no fine-tuning step, no embedding store and no separate AI memory attached to your relationship data in Clear Couples.
We can’t confirm this yet. Clear Couples doesn’t run the models itself — requests are handled by third-party AI services through the platform that hosts the app, and their own terms are not documented anywhere in the app. We are confirming this, and we will publish the answer rather than assume the comfortable one. We won’t say “no” until we can stand behind it.
What Clear Couples keeps, what we don’t, and where we genuinely can’t give you a number yet.
Not stored by Clear Couples. The report lives on the Insights page for as long as you stay on it; reloading or leaving clears it, and regenerating creates a new one.
Not stored. Generated when you ask and shown on your dashboard for that visit only.
Kept as ordinary app records, because they’re your results — not because of AI. Their retention is governed by the Privacy Policy and by whether you keep the relationship or delete it.
Stored with your account as conversation history, so the thread can be shown again. They follow the same deletion route as other account data. No separate retention period is published for them, and there is no in-app way to delete a single conversation today.
Not documented in the app. We can’t state a retrieval or deletion period for a request once it leaves Clear Couples, and we will not publish a “deleted immediately” or “zero retention” claim we can’t verify. This is being confirmed with the platform.
We don’t publish backup schedules or backup retention periods, and we haven’t invented them here.
Why you’ll see gaps instead of guesses
Who can reach your information, under what circumstances, and what simply isn’t reachable.
A limited number of administrators can access app data as needed to operate and support the service. That includes stored records — your couple space, and your support guide conversations. It cannot include your Deep Dive report or coaching tips, because those are never written to storage.
We work from what you tell us and from stored records. We cannot pull up a report you generated, because there is no stored copy to pull up.
We don’t publish a commitment about humans reviewing AI inputs or outputs for quality, debugging or evaluation, so we won’t claim one.
Not documented, and being confirmed. We won’t write “no human ever sees your information” — that is a strong guarantee, and we can’t support it today.
No other user can open a report or coaching tips you generated. Your partner sees your underlying results exactly as before, and no more — see Privacy, Sharing & Consent.
If you screenshot a report, or read it aloud in a session, that copy is outside our control and can’t be recalled.
Clear Couples doesn’t build or host its own AI models. AI requests are processed by third-party AI services, reached through the platform that hosts Clear Couples and also provides its database, sign-in and file storage.
Only the information in the matrix above, and only so the feature you asked for can work. For example, a Deep Dive request explains the job — analyse this couple’s assessment data and produce a report — and includes the data itself.
Being confirmed. We don’t have a verified answer to publish yet, and we’d rather show you a gap than a guess.
API keys, credentials, internal endpoints, security configuration and the specific model versions behind each feature. Those details don’t help you decide what to record, and publishing them would weaken security.
If you need provider-level detail for a review — for example a security or procurement questionnaire — email support@clearapplegroup.com and we’ll tell you what we can confirm.
These are product boundaries, stated so you can rely on the right help at the right time.
Insights are generated from patterns in what was recorded. That makes them useful — and limited.
Treat them as information to consider
AI and a trained professional do different jobs, and Clear Couples is built to sit alongside professional support rather than replace it.
For anything that needs clinical judgement — trauma, addiction, mental-health concerns, active conflict, separation — a licensed professional is the right resource. Plenty of couples use Clear Couples between sessions and bring their results into the room.
How Clear Couples works with professionalsTwo different things that get confused: what AI processes, and who can see your information.
Generating an AI report doesn’t publish anything. The report appears on your screen and isn’t stored, written into your couple space, or sent to a counselor. Your sharing rules are unchanged: a counselor you link can still see your relationship’s ratings, cycles, goals and trends, and your partner still sees your couple space — exactly as described on the privacy page. AI neither widens nor narrows any of that. The one thing outside our control is anything you choose to share yourself — a screenshot, or a report read aloud in a session.
Privacy, Sharing & ConsentWhat you can actually decide, including where the honest answer is “nothing to switch off”.
Both AI features wait for a button press — “Generate My Report” or “Generate My Coaching Tips”. The support guide only sees what you type into it. No AI runs in the background while you use Clear Couples.
If you don’t want AI involved, don’t press generate. Your scores, gaps, trends, goals, agreements, reminders and progress tracking don’t depend on AI and work without it.
Because AI here is opted into per request, there is nothing to switch off. We aren’t going to imply a control that doesn’t exist — this is the honest version.
Before you first open insights, Clear Couples asks you to accept that they aren’t definitive conclusions, may not reflect your full context, support awareness rather than verdicts, and don’t replace professional advice. Your acceptance is recorded with a version and a timestamp.
The guide stores your conversation history with your account. Treat it like a chat that’s saved, and don’t type anything you wouldn’t want kept.
Linking a counselor, leaving a relationship, deleting a relationship and your retreat privacy level all work exactly as described in Privacy, Sharing & Consent. AI doesn’t change any of them.
There’s nothing to delete for reports and tips, because they were never stored. Support guide conversations are deleted as part of an account data request — email support.
No AI feature in Clear Couples is designed for crisis intervention or emergency response, and nobody is monitoring what you record.
If there is an immediate safety concern
Call or text 988, any time, anywhere in the US.
Open support lineCall 1-800-799-7233, or text START to 88788.
Open support lineIf you or someone else is in immediate danger, call 911.
If you don’t feel safe using a shared tool
Last updated: October 3, 2026 · Version 1.0
Email support@clearapplegroup.com with your question. If it’s about something this page doesn’t answer, tell us — that’s usually a sign the page should say more.
One more thing
This Center explains our practices in plain language. It doesn’t replace the legal documents — the Privacy Policy and the Terms of Service stay the complete and authoritative versions.
Questions about privacy, your data or anything on this page? Email support@clearapplegroup.com.