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Trust & Safety Center

Your Relationship Is Personal. How We Protect It Shouldn’t Be Complicated.

Clear Couples is designed to help couples better understand and strengthen their relationships while giving you clear information about privacy, sharing, consent, security and control.

Trust at a glance

Five things worth knowing before you record anything sensitive.

Security

Accounts are protected by the platform’s sign-in service, connections to Clear Couples are served over encrypted HTTPS, and access to a couple space is limited to the people in it.
Security & data protection

Your control

You decide whether to invite a partner or link a counselor. You can unlink a counselor, leave or delete a relationship, and change your reminder preferences at any time.

Transparency

This Center describes what is private, what your partner sees, and what a professional or retreat facilitator can see — including what we don’t claim.
Privacy & sharing in detail

Consent

Consent appears where it matters: when you create an account, when you choose a module, when you link a counselor, and when you join a retreat.

Data use

Your information powers the results, insights and reminders you ask for. We do not sell your personal data.

Private, shared, or shared with your permission

Not everything follows the same visibility rules. There are three states, and it helps to know which one you’re in.

  • Private to you

    Records held against your own account: your sign-in credentials, the notes you attach to a rating, your Relationship Readiness assessment, your reminder preferences, and any AI report you generate.

  • Shared with your partner

    Your couple space: rating cycles and scores, where you see things differently, goals, agreements, check-ins, progress and trends.

  • Shared with your permission

    A counselor — only after you link one from the therapist directory. A retreat facilitator — only at the privacy level you choose when you join a retreat.

Different information follows different rules — that’s why the matrix below lists them one by one.

Understand Privacy & Sharing

Go deeper

Four short guides, each written for a real question rather than a legal one.

Common questions

Where we stay quiet

Our rule for this page

We only publish claims we can support. That means no end-to-end encryption claim, no “bank-grade” language, and no certifications we don’t hold. Where something can’t be verified, we say so instead of dressing it up. If anything on our site reads like a stronger promise than this Center supports, email support@clearapplegroup.com and we’ll correct it.

The legal details

This Center explains our practices in plain language. It doesn’t replace the legal documents — the Privacy Policy and the Terms of Service stay the complete and authoritative versions.

Questions about privacy, your data or anything on this page? Email support@clearapplegroup.com.